FIORENZE - LONG FREYA DRESS

You have 10 days from the date of delivery to return eligible items.

No returns will be accepted after 10 days under any circumstances.

First-time customers in Australia are eligible for one free return shipping label per order, with a refund provided in the form of store credit or directly to your bank account as per your choice. You will receive additional incentives through store credits. The return must be initiated within the return window of 10 days, and once the item is received and inspected, it will be approved.

For existing customers, return shipping fees will be assessed on a case-by-case basis.

If multiple returns are made for the same order, additional return shipping costs will be applicable by the customer.

If a parcel is returned to us due to non-collection or an incomplete address and remains unclaimed after Australia Post’s or any other courier partner’s standard holding period, the customer will be responsible for any return shipping and re-dispatch charges.

International returns: Customers outside of Australia are responsible for their return shipping fees and customs duties (if applicable).

If you return an item within 10 days of receiving it, you are eligible for a full refund to your original payment method. If a customer is willing to receive store credits, we can issue them, or they can opt-in directly from the return portal for a value benefit.

Items returned after 10 days are not eligible for any refunds or store credits. This condition is non-negotiable.

Items that are custom-sized or purchased during final sale (tagged on products) are non-refundable, unless they are deemed faulty under Australian Consumer Law. 

Refunds may take 10–15 business days to process once the returned goods are received and approved.

Refunds are not applicable for shipping fees unless the product was incorrect or faulty.

Orders placed in a custom size are final sale and not eligible for refund.

Clearance or final sale items. We only accept exchanges; we do not accept returns. Store credits may be considered on a case-by-case basis. 

Black Friday 2025 sale is a final sale event. Not applicable on other sale events. It cannot be refunded and will be processed in the form of store credits. Vintage Collection are final sale items and non-refundable.

Exchanges are not guaranteed and may be approved on a case-by-case basis only.

Returned items must be unworn, unwashed, unsoiled, and in original condition with all tags attached.

If the returned item is damaged, visibly used, or does not meet hygiene or quality standards, we reserve the right to refuse the return or reduce the refund/store credit.

Damaged goods caused during customer wear or misuse will not be accepted.

Visit our Returns Portal and fill in your return request with your order number and reason for return. Fill in all the details in the form as it will help us process your request quickly.

For first-time shoppers, we will generate a return label after review, and you don’t have to pay from your end.

Please place the item securely in a new or existing bag (do not reuse our original packaging) and include a printed copy of the return request.

Ensure you use a trackable shipping service. Bondi Resortwear is not liable for items lost in transit.

You’ll receive an email once your return has been processed.